The fine print, kept plain.

SupportFinder publishes a searchable copy of the NDIS provider register, enriched with automated checks and with corrections made by providers themselves. It is free to use and free to be listed on.

We are not the National Disability Insurance Agency or the NDIS Quality and Safeguards Commission, and we are not affiliated with, endorsed by, or acting for either. We are not a registered NDIS provider, a plan manager, a support coordinator or a referral service. Nothing here is medical, legal, financial or plan advice.

Appearing in the directory is not an endorsement by us, and the order results appear in is not a ranking of quality. No provider can pay for a position, a tier, or a badge, because we do not sell any of those things.

Listings begin as public register data we did not author. We clean it, check it against sources we can cite, and let providers correct it. We do not guarantee that any listing is complete, current or correct, and details change faster than any directory can follow.

A verification tier is a summary of dated checks, described in full on how we verify. It says something about identity, currency and contactability: that this ABN is active, that the business name matches the Australian Business Register, that no NDIS Commission enforcement action is published against them, that their website resolves. It says nothing about the quality, safety or suitability of the supports they deliver, and it is not a substitute for your own judgement.

Choosing a provider, agreeing terms with them, and paying them are entirely between you and them. We are not a party to that and take no fee from it. Check registration status directly with the NDIS Commission before you engage anyone.

By signing in and editing a listing you confirm that:

• you are authorised to act for the provider whose ABN you signed in with;
• what you publish is accurate, and you will correct it when it stops being accurate;
• you hold the rights to any logo or text you upload, and it contains nothing unlawful, misleading, or about a third party who has not agreed to appear;
• you will not use the listing to advertise services you are not registered to deliver.

Some fields may be locked by a reviewer where we have confirmed a value independently. That is deliberate — it keeps a corrected record from being quietly reverted — and you can ask us to change or unlink any of them via contact.

You can remove your listing at any time from the portal's Account section, with no explanation required. We may also decline to publish, edit, or remove a listing where it is inaccurate, unlawful, or where the provider's registration or ABN is no longer current. Where a listing is held out of search by a failing check, the portal says which one and why.

Please do not:

• bulk-download, scrape or systematically copy the directory. The underlying register is public data — take it from the source, or ask us and we will point you at the JSON API;
• use provider contact details to send unsolicited marketing;
• attempt to sign in as a provider you are not authorised to represent, or to circumvent the rate limits and sign-in checks;
• interfere with the service or try to degrade it for others.

The site's own content and design are ours. The provider register data is published by the NDIS Commission under their terms, and provider-supplied content belongs to the provider.

The service is provided as it is. We do not promise it will be available without interruption, free of errors, or that any particular listing will remain published. To the extent the law allows, we exclude liability for loss arising from your use of the directory or from your dealings with any provider you found through it.

Nothing here excludes rights you have under the Australian Consumer Law or any other law that cannot be excluded by agreement.

How we handle personal information is set out in our privacy statement, which forms part of these terms.

We may update these terms. The review date at the top moves when we do, and material changes affecting providers are surfaced in the portal rather than left for you to notice here.

These terms are governed by the law of Australia, and by the law of the state or territory in which SupportFinder is operated.

Questions: [email protected], or see contact.