In short
- Searching and managing a listing are free. Providers cannot pay for a better position or check result.
- You choose your provider and arrange support with them. We do not endorse providers or handle payments.
- If you manage a listing, keep it accurate and only publish information you have permission to share.
1. About the service
Search, listings and the provider portal are free to use. Using SupportFinder means accepting these terms.
We are independent of the National Disability Insurance Agency (NDIA) and the NDIS Quality and Safeguards Commission. Neither endorses SupportFinder. We are not a registered NDIS provider, a plan manager or a support coordinator. This site does not provide medical, legal, financial or NDIS plan advice.
2. Choosing a provider
Contact providers to confirm their services, availability, prices and suitability for your needs. You choose your provider and agree the support arrangements with them. SupportFinder does not handle payments or take a fee.
Listings draw on public records and information from providers. Details can change or be incomplete. Our checks compare a listing with a source and show the result and date. They do not establish the quality, safety or suitability of a provider's supports, and they are not a substitute for your own judgement. Read what provider records tell you.
Specialist behaviour support must come from a registered NDIS provider, even if your plan is self-managed or plan-managed. Listings show when we last checked the NDIS Commission’s register. Registration is a legal minimum, not a quality rating; you can also check the register yourself before you sign a service agreement. Concerns about the quality or safety of supports can be raised with the NDIS Quality and Safeguards Commission. For an incorrect listing, contact us.
3. Search results
Appearing in the directory is not an endorsement or a ranking of quality. Payment plays no part in the order of results or in any check result. We do not sell positions, check results or badges.
Results start nearest first when you search a specific location, or by name otherwise. You can change the sort order. Availability helps you filter the list; it does not improve a provider's position.
Providers who report visiting your postcode may also appear, even if their office is farther away. These results are labelled and follow measured nearby locations when sorted nearest first. Confirm travel arrangements with the provider.
4. Managing a listing
A listing is your organisation's public page. To manage it, request access through the provider portal. We confirm your email and a person reviews your authority; email confirmation alone does not grant access.
Your responsibilities
When you manage a listing, you agree to:
- act only for a provider you are authorised to represent;
- keep information accurate, current and not misleading, including services, service areas, availability, experience and practitioner qualifications;
- update information promptly when circumstances change and meet the requirements for the services you advertise;
- have permission to publish other people's information and any text or images you use, and publish nothing unlawful.
If there is a concern
We may ask you to correct information or provide evidence supporting a claim. If we reasonably believe these terms have been breached, we may take proportionate action. This may include removing information, hiding or removing a listing, or restricting portal access.
Where appropriate, we will explain the concern and give you an opportunity to respond or correct it. We may act immediately for serious concerns, including risks to participants. Contact us to request a review of our decision.
Registration or business records may also affect whether a listing appears. See how provider records affect listings.
You can hide your listing in the portal's Account section. Hiding retains its details so you can restore it. To request deletion or a change to a field you cannot edit, contact us.
5. Using the site fairly
Do not copy the directory in bulk, use contact details for unsolicited marketing, access an account without permission, bypass security controls or disrupt the service. Ask us if you need access to data.
6. Content and sources
Our site content and design belong to us. Provider-supplied content belongs to the provider. Public records remain subject to their source's terms.
Includes information adapted from the NDIS Quality and Safeguards Commission, used under CC BY 4.0. The Commission does not endorse SupportFinder. Address matching incorporates G-NAF © Geoscape Australia, licensed by the Commonwealth of Australia under the Open G-NAF End User Licence Agreement.
7. Limits of our service and your rights
We cannot promise uninterrupted access, error-free information or that a listing will remain published. To the extent the law allows, we exclude liability for loss from using the directory or dealing with a provider found through it.
Nothing in these terms excludes rights under the Australian Consumer Law or other laws that cannot be excluded by agreement. These terms are governed by the law of Victoria, Australia, and the courts of Victoria have jurisdiction.
8. Privacy and questions
Our privacy statement explains how we handle your information and forms part of these terms.
We may update these terms and will change the review date above when we do.
For questions, email [email protected].