Frequently Asked Questions

To search for providers:

1. Enter your suburb, postcode, or use the "Current Location" button on the homepage
2. Click "Search" to see providers near you
3. Use filters to narrow results by registration group, profession, or distance
4. Click on any provider to view their full profile and contact details

The quality score (Excellent, Good, Fair) reflects how complete and verified a provider's information is:

• Completeness (40%): How much contact info, services, and location data is provided
• Validation (40%): Whether data has been verified against official NDIS register records
• Integrity (20%): Consistency and accuracy of the information

Important: Quality scores do not affect search ranking. All providers are ranked by distance from your location, not by score or payment.

A "Verified" badge means the provider has claimed their listing and confirmed their identity. This involves:

• Verifying ownership of the business email address
• Confirming ABN matches the registered provider
• Agreeing to keep information accurate and up-to-date

Verified providers can update their own information directly, ensuring you see the most current details.

Our data comes from the official NDIS Provider Register and is updated regularly. However:

• Contact details may change - always confirm with the provider directly
• Opening hours are estimates - call ahead if visiting
• Services listed are what the provider is registered for, but they may not offer all services at all times

If you find incorrect information, please use the "Report a problem" button on the provider's page.

To claim your listing:

1. Find your business in our search results
2. Click "Claim this listing" on your provider page
3. Enter your business email address
4. Click the verification link sent to your email
5. Complete your profile setup

Claiming is free and gives you control over your listing information.

Premium listings include:

• Enhanced profile: Add your logo, cover image, and detailed description
• Contact form: Receive inquiries directly through your profile
• Analytics: See how many people view and interact with your listing
• Priority support: Faster response times for any issues

Note: Premium status does not affect search ranking. All providers are listed by distance, not payment.

Once you've claimed your listing:

1. Log in to your Provider Portal
2. Click "Edit Profile" on your dashboard
3. Make your changes and click "Submit for Review"
4. Most changes are approved within 24 hours

Some changes (like business name or ABN) require additional verification and may take longer.

Edit requests may be rejected if:

• Information doesn't match official NDIS records
• Content includes promotional claims that can't be verified
• Contact details are invalid or unreachable
• Images don't meet our guidelines (inappropriate content, poor quality, or copyright issues)

You can view the rejection reason in your Provider Portal and submit a revised request.

Our provider data comes from:

• NDIS Provider Register: Official registration and service information
• Provider submissions: Contact details and descriptions from claimed providers
• Public records: ABN lookup for business verification

We never purchase contact lists or use scraped data from other directories.

We collect minimal analytics to improve the service:

• Search queries: Anonymized to understand popular services and locations
• Page views: To identify technical issues and popular content
• Location data: Only used during your session to show nearby providers - not stored

We don't sell your data or share it with advertisers. See our Privacy Policy for full details.

If you're a registered NDIS provider, your basic registration information is public record. However, you can:

• Claim your listing and mark your address as confidential
• Request removal of specific contact details
• Contact us at [email protected] for special requests

Note: We cannot remove your NDIS registration status, as this is public information.